"Appearances are important and Superservice offers a professional appearance when presenting an inspection to the customer. It's a great tool for tracking lost sales and declined services."
Assistant Service Manager Toyota
Features And Benefits
Prestige Vehicle Health Check — provides a professional and consistent VIN-specific vehicle inspection management tool to measure, identify and record general vehicle health, in a transparent and engaging way for service customers.
Capture All Repairs — service, mechanical, tyres, and body repair opportunities can be identified quickly and effectively.
Instant Pricing — full integration with Superservice Menus provides full job pricing without referral to other dealership personnel for most jobs. Quote quickly and accurately for complex repair operations.
Untethered Mobility — use wireless laptop or tablet computers to triage each vehicle wherever it is — in the express lane, on the workshop hoist, or on the street.
Intuitive User Interface — smart inspection process is quickly adopted by technicians
Simple Workshop Management — plan and manage busy times in the workshop and service lanes.
Real-time Alerting — instantly alert staff to changes in the vehicles status maximizing the efficiency of your service process.
Visual Status Tracking — service advisors and technicians know where a vehicle is at any time.
Duty of Care Alert — real-time alerts to a designated supervisor when a threshold of critical repairs are not authorised. This provides an opportunity to ensure the customer is making an informed decision.
Follow-up Calendar — follow-up deferred work from inspections; to demonstrate to customers concern for their well-being; to facilitate a means to provide the service before problems occur on the road (e.g. schedule normal or off-peak booking time, adjust price, offer promotion, offer payment terms, etc); and to increase service retention rates.
Charts and Statistics — reports are presented simply and graphically allowing identification of trends, opportunities and problems in service chain performance.
Pinpoint Training Needs — through comparison of peer performances (service advisors and technicians), training and coaching needs can be quickly identified.
Reporting — comprehensive suite of reports that can be viewed by a specific date range. Measuring the performance of the Triage process at various levels including individual, team, dealership, group and regional.
Automatic Updates — online application and automaker vehicle inspection lists are always the most current versions. The dealer has no software or data maintenance tasks to perform.
*Instant pricing with integration to Superservice Menus is available only for applicable franchised dealers.