Microcat LIVE™ was developed after listening to
the wishes of dealers and automakers for
a new generation EPC.
There are practical, strategic and cost benefits to changing to Microcat LIVE from a disc server or an alternative Internet application.
Practical: There are no discs to install, no access dongles to plug in or keep track of, and there are no long delays between the time the automaker releases new information and the time it is live on your screen. There is no dedicated server such as Q-Link to rent, buy, maintain or keep loaded with updates. Microcat LIVE is whole and complete, ready to run, as soon as you switch on your computer and browser.
Strategic: Once you untether the EPC from a fixed position, you open a new world of selling and service possibilities. A parts person can start working on an order at the front counter, then move to the computer in the warehouse to add to it, and then finalise it in the wholesale phone room if they want to. How about putting EPC licences in the service or collision departments so they can do their own parts work? You could put the EPC into your delivery trucks, or set up parts department kiosks at shopping malls, or handle collision quotes from a handheld tablet computer. The potential is only limited by your sales imagination.
Cost: Server-based solutions are incredibly expensive to purchase, maintain and update. Traditional DVD-based EPCs are much cheaper solutions, but still require staff time to install the discs each month. Online EPC eliminates both of these out-of-pocket and labour costs for your department. Because it's online with month-to-month subscription pricing, Microcat LIVE also supports dealerships to instantly increase their subscriptions during their high selling seasons and return them to normal in the low season. That way you only pay for what you need, when you need it.
Infomedia has been making world-class EPC for more than 22 years. The same company, under the same management, all that time. With such continuity comes retained know-how and values that are reflected in our products and business policies.
We believe Microcat LIVE is the best-in-class performer. Its design is in response to suggestions from thousands of dealers around the world. It provides four fundamental breakthroughs to benefit dealers:
In terms of specific functionality, visit the Features and Benefits page here.
You don't. Data, pricing, application updates and more, are kept current on Infomedia's central servers that deliver Microcat LIVE to your Web browser. There's no action required by you or members of your team other than entering your username and password.
Microcat LIVE can run on most current computer systems that have a current Adobe Flash-compatible browser installed.
The Internet connection speed and plan will depend upon what other Internet usage your dealership requires.
|PC and Operating System Flexibility||Works on current Windows and Macintosh PCs and Android OS tablet computers with Internet connection and any Adobe Flash-compatible browser such as Internet Explorer, Firefox and Chrome, which future-proofs you from hardware and operating system changes.|
|Compatible Hardware Requirements||
Windows PC/Netbook/Laptop computers with 2-GB RAM, 2.8-GHz processing power, 1280 x 1024 or higher screen resolution, and Windows XP, Windows Vista or Windows 7 operating systems.
Apple Macbook computers with Apple OS X.
10-inch diagonal Tablet Computer with Android Operating System 4.0 or above (e.g. Samsung Galaxy).
|Compatible Browsers||Google Chrome, Safari, Internet Explorer 8 or higher, Mozilla Firefox|
|Internet – WiFi Connection||Internet connection and browser requirements under normal conditions require a high-speed broadband connection with low latency.|
To allow emailing of quotes and invoices from Microcat LIVE, you may need to configure email servers to allow incoming email from our sending hosts. The following server locations should be white listed:- 126.96.36.199 sj.relay.infomedia.com.au
Your browser settings:
Microcat LIVE stores notes, settings and work-in-progress centrally. All your notes and work-in-progress are secure and accessible from any computer you connect to. Microcat LIVE makes this information available after you log in.
Microcat LIVE is intuitive and follows the interpretation technique of: 1) Identify the Vehicle; 2) Select the Parts; and 3) Transfer Parts to the DMS.
When dealers sign up for Microcat LIVE, they receive access to the Getting Started Guide, a Quick Reference Card, and the See and Learn℠ library of learn-by-example demonstrations. These items work to get both experienced and new parts people up to speed quickly. In addition, Infomedia conducts numerous instructor-led online seminars, where staff can receive advanced training or ask questions about individual areas of interest. See and Learn and the other training materials are included in the monthly subscription price.
For pricing information, contact Customer Service. Their contact details are listed on the Contact page.
You should change to Microcat LIVE if you want to: