To enjoy long term success, dealerships need to focus their attention on their customers' needs, in order to maintain excellent levels of customer service.
It's never been more important to keep your customers engaged and build positive customer experiences.
Dealerships now have a range of tools at their disposal to help maximise the service experience. Likewise, customers have access to various online social platforms where they can share their opinions with others. Doing your job to the best of your ability is, therefore, really important if you wish to retain customers and secure new referrals.
More and more dealerships around the world are now using electronic Vehicle Health Check (eVHC) systems to improve their service experience for customers.
Many in the motor trade see eVHC systems as a ‘must-have’ business, service and sales tool.
“It’s never been more important to keep
customers engaged during their service experience”
Streamlining the service process
By undertaking a quick, digital, ‘on the spot’ assessment of a vehicle alongside other routine service work, underlying repair problems can be identified immediately. The fast inspection and reporting process means customers are contacted in a timely and professional manner.
New opportunities and revenue stream
Using a guided vehicle inspection, Technicians are empowered to identify more repair work. Good vehicle health check systems also record and follow up on declined work for future sales. This opens up new revenue streams and encourages customers to keep returning to the dealership for future repairs.
Improving your Aftersales performance
Having an eVHC system allows you to monitor, track and report on the overall performance of your dealership and staff. By reviewing aftersales performance, sales and conversion rates, and staff performance, you can address any weak areas and work on improving your Aftersales Department.
Accuracy, certainty and transparency
Being able to accurately price work that is VIN-specific makes the sales process more transparent – customers can under- stand what the costs are and what they are getting for their money, without any hidden extras. Providing photo and video evidence with the vehicle report also allows customers to see the extent of the damage, and makes them more certain about authorising additional repair work.
Here's your opportunity to experience the features and benefits of Superservice Triage eVHC! Simply sign up for a free demo.
It will give you a firsthand insight into how the system works, what it can do and how it will benefit your dealership.