To enjoy long term success, dealerships need to focus their attention on their customers' needs, in order to maintain excellent levels of customer service.
It's never been more important to keep your customers engaged and build positive customer experiences.
When analysing the productivity of your Service Department, you might find it helpful to define a few success metrics. In other words, areas of your service offering that are key to your future performance and success.
A busy and productive Service Department is essential to any dealership. It’s a certainty that vehicle owners need a dependable and quality dealership that will not only routinely service their vehicle, but also identify any underlying repair issues that might not be immediately obvious.
Michael Stringfellow, Service Manager at Clintons Toyota Narellan, knows just what it’s like to run a busy Service Department.
From his highly successful dealership, he leads a team consisting of 3 Service Advisors and 10 Technicians, and oversees 40 repair jobs a day.
Cutting-edge technology, dependability and Superservice’s easy-to-use functionality deliver success for Webb Hyundai.
Webb Hyundai, a Metro Chicago dealership in Highland, Indiana, takes its leadership role in the market very seriously.
Superservice utilizes next-generation technology and capabilities to optimize performance, enhance customer satisfaction and drive sales.
As the only quoting and inspection system powered by industry-leading, VIN-specific OEM service and repair information, Superservice is setting a new standard.
Kia CVIS powered by Superservice
Powered by Infomedia’s Superservice platform, CVIS is leading technology that improves the productivity and profitability of Kia Fixed Operations departments.
It also works as a customer retention tool by building accuracy and certainty throughout the entire service process.